6 Best Userflow Alternatives for Easier And Better User Onboarding (Free and Paid). Under the "App Details," click on "Show" next to "Track Event Shared Secret. Pendo provides the following APIs and integration kits for customers: This overview will introduce you to some key concepts when using Pendo and installing the Pendo Agent. How many users who interact with a key feature come back? The sourceType specifies what kind of data is being aggregated. Returns an array of JSON objects representing all public reports for a subscription. The source key must be specified as the first step in the pipeline unless spawn is used; then no source can exist. Force a flush of cached event objects. Choose the date range and segment, or user cohort, youd like to view for this path (Pro tip: Click Save & Run, and give this report a name, Take note of the top features and pages that users tend to navigate to in a path, and ask yourself if these are what youd expect based on your products value proposition, If you have a mobile product, view mobile user journeys and observe any similarities or differences in the top featuressimilarities may signal that a feature or page is truly valuable to users, View user journeys by different persona segments to understand if one group is moving through the product differently based on their unique needs, From any dashboard, click Add Widget to bring up the widget library, Select the Feature Adoption widget to see which features are driving the most interaction in your product, Adjust the settings (date, segment, app) based on your needs (Pro tip: For the Benchmark setting, we recommend following the, Take note of the most-clicked features, and if those features are in a specific area of the productthis indicates that this part of the product may be the most valuable for your users, If youve set up Core Events, compare the list of most-used features to your list of Core Events to see if users are accessing the areas of the product you believe are most important, Select the Core Events: Time To First Use widget to understand how quickly visitors first engage with each Core Event, Adjust the settings (date, segment, app) based on your needs, Take note of which Core Event takes the longest for users to engage with, which may indicate that its difficult for users find, or that it isnt as important as you previously thought, Compare different user segments to see how time to first use changesyou can even compare against a segment of your most engaged users and use that as a benchmark to work towards, Identify any Core Events that show an increasing trend (indicated by the red up arrow) and investigate what tactics (or lack thereof) may be causing the increase in time, Select the Page/Feature Use Over Time widget to see trending data on page and feature activity, Adjust the settings (date, segment) and select the pages and features youd like to track, Select the appropriate metric based on whats most important for you to measureViews/Clicks, Visitors, or Accounts, Take note of any dips in page or feature usage and start to formulate potential hypotheses for a decrease in activity, If you have a mobile app, you can also use the Data Explorer widget to compare web app usage against your mobile app to understand feature usage holistically, Navigate to the Behavior tab in the left sidebar, and then to Funnels, Begin building your funnel by selecting the series of pages, features, or track events that youd expect a user to engage with in sequential order, To start, we recommend looking at the most common flow that applies to the broadest set of users, Select the date range and segment based on your needs, Click Save & Run, and give your report a name, Take note of which step had the largest dropoff and begin to form hypotheses as to why users are abandoning the flow (Is it early on in the funnel or later on? This does mean that there will occasionally by dayRange periods which include 23 or 25 hours of data because of the switch to and from daylight savings time. How many active users do I have today, and in the last week and month? It supports the following parameters: Each resulting row consists of all of the fields specified by both the group and fields specification. If you select "do not process" for a visitor, the agent will recognize that its a "do not process" visitor on the first hit of a visitor and immediately discard the data. Practically all of the charts, graphs and reports provided in the Pendo interface are generated by the sources and operations provided. If your application is a Single-Page-Application (SPA), you include the snippet outside of your main application container as if it were an external library. List of fields whose values match in each grouping, Set of fields whose values are aggregated across the group. It supports arbritrary grouping, filtering and projections, as well as selecting and merging object-specific analytics for Pages, Features, Guides and Track Types. Learn how Pendo has helped companies big and small transform their business and bring value to their users. Call. For example, a Registered event may have properties like plan or accountType. Let us show you how we can help improve yours. Audit Trails Pendo logs and stores every change, every action and every event, including the deletion of data, for easy auditing and root cause analysis. The following row sources require a date range (relative or absolute) and period (day). The Agent API allows developers to interact with the Pendo Agent that collects user interaction and displays in-app messaging. The downside of Pendo Resource Centers is that there are only a limited amount of knowledge bases available to integrate, which are: Pendo also allows you to redirect customers to feedback pages within the resource centers and show announcements among other modules you have. Do not share them in client-side javascript, publicly accessible code repositories, etc. How do I create a resource center in Pendo? As customers continue using your product, youll want to ensure theyre continuing to interact with its key featuresthe ones you know correlate with outcomes like adoption and positive customer sentiment. Returns all Guides that are activated via a Badge. The best resource centers come with a search bar and relatively tagged help articles (or even interactive guides.). Once that many rows with the same join key have been seen, the merged row is passed to the next operation in the pipeline. The unwind operator expands a list of items into separate rows. If first is a string it will be evaluated as an expression to derive a timestamp. Welcome to Pendos API documentation. Communication Channels The == and != operators treat null as a distinct value (so null == null but null != false) and any other operator which has null as a parameter returns null as its value (so 1 + null == null). These are visible for a specified time period. In Agent versions 2.10+, you can debug and troubleshoot Guides with our debugging tool. Doing so can help you get more bang for your buck, with a combination of the best software to replace the two core functions of Pendo. Too often in the past, weve had to make difficult trade-offs between building features for customers and building internal capabilities. Upgrading to newer minor SDK updates To refresh your Pendo SDK perform the following steps: The timestamp in milliseconds when the guide step was last updated. This button displays the currently selected search type. Advanced functionality like sending Track Events, Debugging, and programatically activating Guides requires interaction with the Agent API inside your application JavaScript. Pendo Adopt Optimize the digital journey on your enterprise software for happier, more productive employees. Each event has a name and properties. Pendo trademarks, product names, logos and other marks and designs are trademarks of Pendo.io, Inc. or its subsidiaries and may not be used without permission. Customer feedback spurs innovation, helps teams identify and understand friction, and provides visibility into where additional opportunity may lie. Using Pendos Resource Center, you can provide further help for the confused end-users. Although its counterintuitive in some ways, Sinek argues that the best leaders build their organizations from the inside outthey start by first answering the question of why. Why does my organization exist? Each of those results in independent of the others. While it works on any type, its important to note that it processes lists of objects slower than the two parameter form. Accepted parameters include, All visitors with their metadata. Format is an, Sorts the rows by the specified field list. Unique identifier for the account the visitor belongs to. It produces 11.4% of national wealth, and its GDP is equivalent to that of Finland. Pendos Aggregation API allows you to request structured transformations of the events collected by the Agent across all visitors. The map() function comes in two variants, which take either two or three parameters. For agent versions lower than 2.15.6, Pendo will immediately discard the data. Usetiful is easy to set up and customize (we had to change its style to support RTL languages) and even non-techy people managed to add online tours to the web app were building for our nonprofit., Missing some more complex functionalities such as in-depth reports, feature adoption, customer surveys & feedback, extra design features and templates. Not to mention when companies implement new digital tools, HR, IT, information security, and change management leaders need to ensure successful digital adoption of the software. The reports API works with Visitor or Account reports that have been created in your subscription. All input data rows for the specified time period are fed into the aggregation pipeline. Nested specifiers can be used to create new fields as well; any missing intermediate objects will be initialized. When youre ready to test requests against your own subscription, simply replace the sample key with your actual integration key. In the end, this ability to experiment and drive behavior change within your product is truly what can improve your business and create better outcomes for your customers. Calling pendo.initialize reinitializes the Agent completely, leading to noisy analytics. Here are the 5 best alternatives to the tool: 14 Remote Work Software Tools for Distributed Teams in 2023. A Resource Center is an in-app feature that enables users to access on-demand help without contacting human support. Pendo Resource center is a feature which allows you to provide further help for the confused end-users. The {reportId} referenced below can be found at the end of the URL when viewing a report within the app: https://app.pendo.io/visitorlist/{reportId}. Although pages can be accessed directly as a source, for convenience we recommend accessing page entity data using the expand pipeline map operator. They run in the context of a given Pendo subscription and are written in JSON. Product analytics can help you determine where you stand, giving you a better sense of where to focus your retention efforts. Install our forever-free version of Pendo with no strings attached. Note: Your
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