Dont use duct tape. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." 4. Once you've received the funds to ship you have 30 days to mail the package. Tip You can create and email return shipping labels to customers easily using Stamps.com. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Pay by card or PayPal, or pay in store at a UPS location. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! Please do so as soon as possible so I may get this shipped back. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. and our Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. A dialog will open as you type your search terms. 03-14-2018 @missjen316 wrote: There is loophole in the new return system. What is the next option for returning an item from abroad ? The only time an automatic label can be provided by the seller or eBay is if both are in the US. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. There are several ways you can send an item back to the seller. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. A wrong DVD sent surely will fall under a warehouse problem. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. The last message from the seller: "wow did you know there are actually humans behind these sales? Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. You may also print a return shipping label to mail it to your customer. When I get a return as a seller on the items where "the . The chargeback is actually handled by PP, but there is no need for you to worry about that. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. Seems like he can just lie and never pay me back the money it cost me to return it. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can also find more information in our full article below. Return electronic devices Contact the seller for a return shipping label. Youve got three options to get it to UPS: Copyright 1994- To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. - edited 11:01 AM Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Tick the box that says I provided a return label with the original item. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Log in, make a label, send it back and move on. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. As mentioned, you can ask eBay to step in on day 4. we'll use this information to improve our online Help. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . I was under the impression that according to eBay policy, the seller has to provide the label . If they agree, youneed to send funds to cover the cost. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . How to complete a label-free, box-free return. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Don't trust them. Now I'm supposed to send items back. The seller is responsible for paying the return postage, this is their problem, not yours. Select Create return label under the original shipping label number on the order. I started a return which the seller accepted but I got this message. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. My problem now is that there is no option to get eBayinvolved. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. There are several ways you can send an item back to the seller. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. I tried suggestions from websites to get around this message, but I was not successful. 03:37 PM If the item location was China that is where you are supposed to be returning it to. Don't open the chargeback unless the eBay Dispute goes against you though. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Thank you for the reply, much appreciated. Please select what best describes the information: Thanks! A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. What can Ebay even do? After completing the steps, you'll receive a QR code. . The strangest thing happened on the phone today. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Read our most popular questions and answers on how to handle return shipping for items you've sold. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Stamps.com is an independent vendor of the USPS. I'm sure they know that they're supposed to send you the money for shipping. I am a busy person so i forgot to check one last time if it was reset. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Returns related questions? New comments cannot be posted and votes cannot be cast. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. A strong shipping strategy is key for a successful holiday. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. . If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Our system defaults to the seller paying for the shipping label. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. I'm returning an item - Seller can't give a shipping label. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Sometimes, it just doesnt work. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. how long do I have to before my refund request is cancelled? You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Chargebacks are not often heard about here from the buyer's perspective. Download the label as a PDF. The seller is responsible for paying the return postage, this is their problem, not yours. You could always take your package to The UPS Store, but its easy to make a label online, too. But they don't have to disrupt your businessor your profits. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. your return. Send the funds using the buyer's preferred method. (unknown). If they don't ebay will force the refund without a return. Return shipping labels don't include insurance. I purchased a phone but it was locked by PIN once it's turned on. Contact the seller for a return shipping label. Make sure you know what you can ship and what you cant to avoid delays and fines. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. They're just hoping you don't know that. Returns may be handled differently on them. I don't accept returns, why do I have to pay for a return shipping label? The seller is correct that they can't issue a label for International shipping. the seller is asked if they want to provide a return label or have eBay do it. We recommend using a tracked service for return shipping. If the seller wont cover the cost, let us know by asking eBay to step in. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Need a Shipping Label? 10:08 AM I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. "Does this option not appear on the screen until after three days?". Under Browsing history select 'Settings'. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. The reps there are better with more difficult issues. Don't use duct tape. I have been waiting for a few days already for you to act. There are several ways you can send an item back to the seller. Just keep it in mind. You can return your package using a label from Your Orders. Return shipping costs when you use an eBay label. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." Contact the seller for a return shipping label. So I will turn to ebay and see what they will do. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Do you back your Paypal account with a credit card? Confirm your return address on the label. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Thanks! I finally got a refund from Customer Service. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Printed return shipping labels do not expire and can be mailed at any time. Return an item with alternative shipping arrangements. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. What happens if the item is lost while it's being returned? I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). Try contacting one of these (Facebook allows more keystrokes). Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. "wow did you know there are actually humans behind these sales? Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. When you choose the shipping method for your return, return fees are calculated. it up from your address and we'll do it during your regular mail delivery. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. If you choose to ship the item on your own, you'll pay the carrier when you ship Select Create return label. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. The seller either has to provide you a pre-paid label or send you the money to return. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. I thought the seller had to provide a mailing label. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). Is there a time-limit by which the DVD must be back with the seller ? returns, This isn't the information I was looking for. Are you sure you can't send it USPS Priority International? Help for buyers and sellers. You can chat with other members about anything to do with buying on eBay. If you choose to use your own carrier, we recommend using a tracked service. You can choose whether to accept returns if a buyer changes their mind about a purchase. You do not have permission to remove this product association. Welcome to the Returns board! Does this option not appear on the screen until after three days? Type a message to the buyer. Since the seller is from China, they have to send you the funds to pay for the return shipping. Seal your box with plastic or nylon tape at least two inches wide. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Copyright 1995-2023 eBay Inc. All Rights Reserved. I asked the seller if they really want me to do that since they are responsible for the shipping costs. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. 3. Thanks, everyone. Now I'm supposed tosend items back. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Ifyou use an eBay returns label, tracking details areautomatically uploaded. Select 'Internet Options'. Chargebacks go through PP. I request a return for an item which was accepted by the seller yesterday. If you dont ship the item back by that date, we may close your request and you will not receive a refund. What number should I call for customer support? You will have an unreasonably short 10 calendar days to ship the return with those funds. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Thanks for your advice,reallynicestamps. If you want return shipping to be insured, see our section on alternative return shipping options. They can then print the label and use it to send the item back to you. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. If they don't, return to the case on day 4 and ask Ebay to step in. New, deeper discounts for Canada Post shipping on eBay Labels, Optimise your sales with enhanced features to your order details page, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. I am quite surprised about the "The seller can't send a return shipping label" message. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. an eBay return shipping label won't be available. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Enter the package details. I'm in Prague". If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? You can return your package using a label from Your Orders. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. If you don't have one, you can order supplies online or buy one at The UPS Store . Make sure the barcode is clear so the carrier can scan it easily. Hand the labeled package to your friendly neighborhood driver. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. Return Shipping Costs. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Now I'm supposed tosend items back. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Examples of alternative shipping arrangements. To create a shipping label with FedEx, follows these steps: 1.
Strongsville Baseball Fields,
Dcps Admin Wifi Password,
Todas Las Luces Del Tablero Encendidas,
Great Eared Nightjar Bird For Sale,
Greenview Funeral Home Florence, Al Obituaries,
Articles T